What happens from the moment they call.
Follow a real intake from the first ring to the attorney briefing landing in your inbox — and everything that fires automatically after.
A potential client calls your firm.
You're in a meeting. You're with a client. It's late and you're not at your desk. The call comes in anyway — someone who needs legal help, unsure where to start, hoping someone picks up.
Instead of voicemail, they hear a warm, professional voice: "Thank you for calling Johnson Employment Law. I'm Sarah, Sean's intake coordinator. He personally reviews every case — can I take a few minutes to make sure your situation gets the right attention?"
They say yes. Sarah begins.
Sarah runs a complete structured intake.
She isn't reading from a script. She listens, adapts, and gathers every piece of information you'd want before calling someone back — the same questions you'd ask yourself.
What happened, when it happened, who was involved, what documents they have, and whether there's anything time-sensitive you need to know about right away. If something urgent comes up, she flags it immediately and assures the caller it's being prioritized.
They hang up feeling heard. Confident someone is already working on their situation.
A structured brief lands in your inbox.
Not a transcript. Not a message slip. A seven-section attorney briefing written for an experienced attorney — no explanations of legal concepts, no filler, nothing speculative.
You see the name, case type, and urgency the moment you open the email.
You call Jerome back. You already know the case.
From call end to attorney brief — every time.
Every completed intake triggers the brief automatically. No human in the loop. No delay. Whether the call ends at 9am or 2am, the brief arrives the same way. While you're practicing law, Sarah is running the business side of your firm.
Then everything else just happens.
The moment Sarah finishes, Flowfirm fires the follow-through your staff would normally spend the next morning on. A warm, branded email reaches Jerome within two minutes, with a link to book time on Sean's calendar. A text confirms the callback. A lead record lands in your case management system with every field already filled in. Consultation fee or retainer links go out when the matter calls for it.
And these aren't picked from a menu. After your first few weeks we sit down, map what slows your practice down, and build the automations your workflow actually needs.
Thank you for calling Johnson Employment Law tonight. I've passed everything you shared directly to Sean and flagged your matter as time-sensitive given the severance deadline you mentioned.
→ Schedule a free consultation with Sean Johnson
You're in good hands.
Intake Coordinator · Johnson Employment Law · Powered by Flowfirm
